FRONT OFFICE EXECUTIVE

FRONT OFFICE EXECUTIVE

JOB SUMMARY :

• To be the face of the retreat and handle all guest queries and complaints regarding the retreat with utmost courtesy and efficiency.

KEY RESPONSIBILITIES

• To maintain a high customer service focus by approaching your job with the customers always in mind.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

• To maintain an environment that promotes flair, creativity and consistency in the quality of customer service delivery and presentation.

• To ensure that all Front Office related polices and guidelines are followed and implemented.

• Handle the guest check-in s for regular, walk-in, VIP guests handle the entire process from receiving the guest at the front desk to ensure he is escorted to the room and is comfortable, getting the necessary documentation in place for payments and international guests.

• Handling group bookings and check-ins and check outs

• Dealing with guest complaints and requests read the log book, and follow up any guest demands or requests.

• Checking the arrival list along with checking late night arrivals in the night shift

• Up selling by identifying the guest, and trying to get the guest to change from a city facing view room to a sea facing views room

• Preparing a list of all the single ladies in the retreat and hand it to the operators for screening their calls.

• Interdepartmental Interaction with Housekeeping for room status, VIP amenities room change and any other guest request, Room service in the case of a room change so that the in house dining orders reach the concerned guest

• Handling the complementary room, rate variance, market statistics and no show reports

• Knowledge Skills

• A good command over spoken/written English is imperative.

• Working Knowledge of Fidelio

• Pleasant and composed nature

• Awareness of cultural norms and practices.