Customer Relationship Management Manager

Company Overview

At Dharani Infotek HR Consultancy, our mission is to assist organizations in achieving their full potential by optimizing their most valuable asset: their people. We believe that a well-managed workforce is the cornerstone of success, and our goal is to provide strategic HR guidance that drives growth, enhances employee engagement, and ensures legal compliance. With 11-50 employees, our company is a leading IT and Non IT consultancy in the industry.

Job Overview

We are hiring a Customer Relationship Management Manager to join our team at Dharani Infotek HR Consultancy. As a CRM Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate for this role should have less than 1 year of experience as a fresher. Salary range is negotiable based on skills and experience.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Proven experience in customer relationship management
• Ability to build and maintain strong client relationships
• Strong problem-solving and decision-making abilities
• Good understanding of customer needs and market trends
• Ability to work in a fast-paced and dynamic environment
• Team management skills
• Sales management skills
• Proficiency in CRM software

Roles and Responsibilities

• Develop and implement effective customer relationship management strategies
• Build and maintain strong relationships with existing clients through regular communication
• Identify and understand customer needs and requirements
• Ensure customer satisfaction and resolve any issues or concerns
• Generate new leads and convert them into clients
• Collaborate with the sales team to maximize revenue and achieve targets
• Provide guidance and support to the customer service team
• Stay updated with industry trends and competitor activities
• Prepare reports on customer feedback and market trends