Senior System Support Specialist

Your IT Future, Delivered

Senior System Support Specialist – Senior (Linux Services)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Linux. Our Linux Services team is continuously expanding. No matter your level of Principle System Support Specialist proficiency, you can always grow within our diverse environment.

Grow together

In this role, you will support Linux-based systems across on‑premises data centers and cloud platforms, providing 2nd‑level incident, problem, and vendor escalation support. You will work closely with global teams, participate in infrastructure projects, and help drive automation, standardization, and cost efficiency.

Your role includes:

• Providing 2nd‑level support for Linux server technologies, virtualization, and clustering
• Acting as a subject matter expert for OS-level issues, service failures, and performance bottlenecks
• Supporting and tuning high availability and clustering solutions
• Participating in global infrastructure and transformation projects
• Collaborating with internal teams and technology vendors
• Automating operational tasks using Bash, Ansible, Python or similar tools
• Supporting hybrid cloud platforms (Azure, GCP, AWS)
• Participating in rotational on-call support

Bachelors degree in Computer Science, Computer Engineering, or equivalent experience

• 8+ years of hands-on Linux system administration experience
• Strong experience in enterprise infrastructure or data center environments
• Familiarity with at least one cloud platform: Azure, GCP, or AWS
• Experience with clustering / high availability solutions
• Knowledge of containers and platforms such as Kubernetes, OpenShift, Docker, or Podman is a plus
• Good understanding of networking concepts and firewalls
• Strong scripting skills (Bash, Python, Ansible)
• Interest in using AI tools to improve automation and operational efficiency
• Strong troubleshooting and communication skills
• Ability to work independently in a global, multicultural environment
• Knowledge of ITIL, ServiceNow, or change management is an advantage

• High-impact role supporting mission-critical global platforms
• Opportunity to influence automation, standards, and platform direction
• Exposure to large-scale enterprise Linux and cloud environments
• Global collaboration while being based in Indores fast-growing IT ecosystem

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.