Customs Compliance Officer

Role & responsibilities

• Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse
• Filing of Monthly reports by 5th of every month Form A & Form B and download the details from WMS
• Issuance of Space Certificate of clearing the shipment and issuance Re-Warehousing Certificate on arrival
• Daily follow-ups with CHA for Shipments Status and Airport Clearance Update
• Coordinate with forwarder and liner or related parties for clearing.
• Follow up with customers/CHA for payment like DO payment, Container Bond for Factory De-stuffing, Shipping line charges with
• Sharing the daily DSR on time with Current shipment Status
• Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
• Managed all complex complaints, issues and problems to maintain customer satisfaction.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Arranging Dispatch plan and Transportation plan
• Built and maintained excellent team relationships by helping colleagues during complex or difficult customer communications.
• Planned own workload to meet deadlines and changing priorities.

End to End follow-ups from Port to Customs Bonded and Customs Bonded to Customer MooWR facility vice versa

Preferred candidate profile

Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse

Should have knowledge of Excel and other operational functions on system