Executive Operation

Key Responsibilities

Customer & Order Management

• Manage customer orders throughout the order lifecycle.
• Monitor shipment progress, ETAs, and delivery exceptions.
• Coordinate with warehouses, carriers, planning teams, and customer service teams.
• Handle order modifications, cancellations, holds, and releases.
• Create, maintain, and validate order and invoice data accuracy.

Operations Management

• Oversee daily SPOC operations across APAC markets.
• Ensure compliance with SOPs, operational procedures, and service standards.
• Drive issue resolution and operational risk management.
• Support business continuity and service delivery objectives.

Stakeholder Management

• Liaise with regional stakeholders, customers, carriers, and logistics partners.
• Provide regular operational updates and performance insights.
• Build strong customer relationships and drive service excellence.
• Support business inquiries and customer escalations.