Super User Advisor

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyones responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope:

To lead and develop the Super User community across multiple sites by driving system-directed warehouse operations, process standardization, and capability building. The role serves as the subject matter expert for WMS-driven processes, supporting business implementations, operational transformation, and continuous improvement initiatives while ensuring alignment between Operations, IT, and Operations Excellence teams.

Key Responsibilities:

• Lead and support Operations Super Users across multiple sites and projects.
• Act as the key subject matter expert for Warehouse Management Systems (WMS) and system-driven operational processes.
• Support migration, start-up, new business implementation, and operational transition projects.
• Define, implement, and govern standard operating processes and system-driven best practices.
• Review and approve Business Requirement Documents (BRDs), User Acceptance Testing (UAT) plans, and system process changes.
• Drive operational excellence by promoting process standardization, compliance, and continuous improvement.
• Monitor project delivery, implementation performance, operational KPIs, and process adherence.
• Coach, mentor, and develop site Super Users through training, knowledge sharing, and capability-building programs.
• Collaborate with Operations, IT, and Operations Excellence teams to ensure effective solution design and execution.
• Review system exceptions, identify process improvement opportunities, and support operational optimization initiatives.
• Provide guidance to site management teams on optimal process design, productivity improvements, and system utilization.
• Support data-driven decision-making through performance analysis, reporting, and operational insights.

Experience:

• 8+ years of experience in process improvement, operational excellence, Lean initiatives, or change management programs.
• Proven ability to work across multiple sites and manage diverse stakeholder groups in a matrix environment.
• Experience in project management, business process design, and operational transformation initiatives.

• Bachelors Degree in Logistics, Supply Chain Management, Industrial Engineering, Computer Science, or a related field.
• Lean Six Sigma certification and/or Project Management certification preferred.
• Relevant industry experience may be considered in lieu of professional certifications.

• Strong knowledge of warehouse operations, supply chain processes, and WMS functionality.
• Expertise in process mapping, process standardization, and system-driven operations.
• Good understanding of UAT, business requirements gathering, and implementation methodologies.
• Strong analytical, problem-solving, and data interpretation skills.
• Ability to identify operational improvement opportunities and drive productivity enhancements.
• Effective stakeholder management and influencing skills across cross-functional teams.
• Strong coaching, training, and capability development skills.
• Excellent communication, presentation, and change management capabilities.