Client Servicing Executive

Company Description

Diagonal Brand Design is a multidisciplinary branding and marketing consultancy dedicated to driving holistic growth through innovative solutions. With a focus on small yet impactful shifts in approach, perspective, and thinking, we create powerful solutions for complex challenges. Our methodologies help craft memorable stories that resonate deeply with audiences. At Diagonal, we prioritize adaptability and creativity to align with the evolving expectations of our clients.

Role Description

We are looking for a Junior Client Servicing Executive with 2–3 years of agency experience to support end-to-end account management and client coordination across digital marketing initiatives.

The ideal candidate should possess strong communication skills, a good understanding of digital marketing workflows, and the ability to manage multiple projects while collaborating with cross-functional teams.

Key Responsibilities

Client Management

• Build and maintain strong relationships with client stakeholders

• Lead regular client calls, status meetings, and performance reviews

• Identify client needs and opportunities for account growth and upselling

Account & Delivery Management

• Manage account activities including briefs, timelines, budgets, and deliverables

• Ensure timely and high-quality execution of campaigns and digital initiatives

• Coordinate multiple projects across teams and departments

Strategic & Commercial Support

• Support account growth by identifying new business opportunities within existing clients

• Assist in preparing proposals, presentations, and renewals

• Monitor scopes of work and resource utilization

Internal Collaboration

• Collaborate closely with teams across SEO, Web Development, Paid Media, ORM, and Content

• Act as the voice of the client internally while balancing agency capabilities and timelines

Required Skills & Qualifications

• 2–3 years of experience in client servicing, account management, or agency roles

• Prior experience managing clients, preferably in healthcare and/or financial services

• Strong understanding of digital marketing, content, media, and integrated campaign workflows

• Excellent verbal and written communication skills

• Strong project management and stakeholder management abilities