International Voice Process Executive

Job SummaryWe are looking for enthusiastic and customerfocused professionals for ourInternational Voice Process. The role involves handling customer queries, providing accurate resolutions, and ensuring a highquality customer experience for a global client base. Key Responsibilities

• Handle inbound and outbound calls for international customers.
• Respond to customer queries with empathy and professionalism.
• Provide accurate information and troubleshoot customer issues.
• Maintain call quality standards and adhere to process guidelines.
• Update customer information and documentation in CRM systems.
• Meet performance metrics such as AHT, CSAT, and call quality scores.
• Collaborate with internal teams for escalations or complex resolutions.

Required Skills

• Excellent verbal communication skills in English.
• Strong listening ability and customerfirst mindset.
• Ability to work innight shiftsand adapt torotational weekoffs.
• Basic computer knowledge and typing skills.
• Should be comfortable handling voice calls for international customers.

Eligibility Criteria

• Graduation is mandatory (any discipline).
• Freshers and experienced candidates can apply.
• Candidates should be open to working night shifts and rotational week offs.
• Immediate joiners preferred.

What We Offer

• Competitive salary and performance incentives.
• Night shift allowance.
• Health insurance and employee benefits.
• Growth opportunities within the organization.
• Professional training & skill development.