Client Project Manager

Coordinate with internal development, technical consultants, and managed services teams to deliver solutions within agreed SLAs and performance targets.

Lead end-to-end project delivery for software, systems integration and manages services projects across multiple streams including business analysis, technical design, development, , field services and rollout.

• Facilitate clear scope definition, planning, prioritization, and change management in alignment with client expectations and contractual obligations.
• Engage with customers, partners, and subcontractors to ensure alignment on requirements, integration points, compatibility, and release readiness.
• Monitor and control project scope, timelines, resources, and budget (based on predefined man-days or BOQ frameworks), ensuring timely escalation and risk mitigation.
• Provide project management support across the full lifecycle, including estimating resource needs, cost forecasting, scheduling, execution tracking, and delivery assurance.
• Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
• Assure customer satisfaction through timely and quality delivery of services, system integrations, and managed deliverables as outlined in the contract.
• Maintain effective communication and strong working relationships with cross-functional teams, vendors, and external stakeholders.
• Track project performance, report KPIs, and provide regular updates on progress, status, and any risks or blockers to internal and external stakeholders.
• Contribute to continuous improvement by participating in team discussions, proposing enhancements, and staying updated on existing and new software solutions.
• Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.