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Job Description
Job Title: Technical Support Executive – Level2
Experience: 2–6Years
Location: Hyderabad
Interview Mode:In-Person Interview (Mandatory)
Job Responsibilities
- Provide proactive helpdesk support for inbound customer service requests.
- Diagnose and resolve hardware and software issues.
- Handle incidents and service requests escalated from Level 1 support teams.
- Perform technical analysis of incidents and review ticket history.
- Utilize knowledge bases, log files, and remote support tools to troubleshoot and resolve issues.
- Create, update, and maintain tickets with accurate information.
- Assist field service technicians by providing technical guidance and spare-part recommendations when remote resolution is not possible.
- Identify recurring issues and prepare reports for management.
- Mentor and provide guidance to junior team members.
Required Skills
- Service Desk / Technical Support experience.
- Basic knowledge of:
- SQL
- Networking
- PowerShell
- Command Prompt (CMD)
- Computer Hardware Components
- Strong troubleshooting and analytical skills.
- Excellent communication skills in local language and English (written and verbal).
Qualifications
- Graduate degree or equivalent work experience.
- 2–6 years of relevant experience in Service Desk Support or Technical Support.
- Mandatory experience working with global clients.
- Needs to work in Rotational shift.
Skills
Technical SupportField ServiceCustomer ServiceRemote SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds.
We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge systems technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 25,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation.
We started out making safes—security is embedded in our DNA. Today, we’re a strategic, collaborative, end-to-end provider of services, software, hardware and, yes, security. With our clients around the world, we’re driving connected commerce for the future of banking and retail.
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