CSR Executive International Voice Process

English Communication is must

Educational Qualification - 10+2 or Graduate

Experience Required - International BPO Preferred

Work Location - Noida

Work From Office

Compensation & Benefits

• Competitive compensation package depending on experience and eligibility.

Inbound Sales Representative

Work Requirements

• Location: Noida
• Workstyle: Onsite
• Language: English
• Process: Customer Experience
• Comfortable working in a performance-driven environment with defined sales and customer service targets.

Build strong customer relationships by understanding customer needs, preferences, and individual requirements.

• Listen actively, ask relevant probing questions, understand customer concerns, and provide appropriate solutions.
• Effectively handle and overcome customer objections while maintaining a positive customer experience.
• Navigate multiple systems, applications, and tools simultaneously while interacting with customers.
• Maintain a high level of professionalism and customer focus throughout every interaction.
• Participate actively in ongoing training and development programs.
• Share successful sales techniques, insights, and best practices with the wider team.
• Stay updated on products, services, promotions, processes, and relevant business policies.
• Ensure compliance with established processes, quality standards, and customer data requirements.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong sales and customer service orientation.
• Consultative and solution-oriented selling approach.
• Active listening and effective probing skills.
• Strong objection-handling and negotiation abilities.
• Customer relationship-building skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Strong attention to detail and order accuracy.
• Results-oriented mindset.
• Ability to work effectively in a fast-paced, target-driven environment.
• Adaptability and willingness to learn new products, systems, and processes.

Core Competencies

• Customer Centricity
• Sales Orientation
• Communication Skills
• Active Listening
• Consultative Selling
• Objection Handling
• Problem Solving
• Relationship Management
• Attention to Detail
• Results Orientation
• Adaptability
• Multitasking
• Process Adherence

Knowledge & Experience

Educational Qualification

• 10+2 / Higher Secondary qualification or
• Bachelor's degree in any discipline.

Required Experience

• Minimum 9 months of relevant experience in one or more of the following:
• Inbound Sales
• Cross-Selling
• B2B Sales
• B2C Sales
• International Voice Process
• International Debt Collections Voice Process
• Customer Service with a strong sales component
• Experience in international BPO voice operations is preferred.
• Prior experience in telecommunications, technology, or related industries will be an advantage.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  Provide accurate information on products/services to customers through effective communication skills.
  Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
  Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• 1-5+ years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.