CSR Gurgaon WFO (Hybrid) L1 MNC - Blended Process

English Communication is must

Educational Qualification - Graduation is must

Experience Required - International BPO Preferred

Work Location - Noida

Work From Office- Hybrid Mode

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  Provide accurate information on products/services to customers through effective communication skills.
  Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
  Escalate complex issues to senior team members or supervisors when necessary.

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Desired Candidate Profile

• 0-5+ years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.