CSR International Voice & Support Noida

Office

English Communication is preferred

Educational Qualification - Graduation

Experience Required - International BPO

Excellent Communication required

Work Location - Noida, Gurgaon

Work From Office- Work From office

Working Days: 5 Days Working

Interview Mode: Face 2 Face

• Locations: Delhi NCR, Noida Gurgaon

• Processes: *International Voice Support *International Chat Support

(Candidates can be considered for either or both, based on skills and requirement)

• Eligibility Criteria:*
• Graduate Freshers & Experienced* Welcome
• Candidates with prior BPO/customer service experience are also encouraged to apply
• Fluent English Communication* *Mandatory*

• Salary Details:*
• *25 K - 40K

A Bit More About Your Role

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
• Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• Experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.