Customer Support Executive Voice Noida

Job Opening: Customer Support Executive

NOIDA

Night Shift - International BPO

Sal 25K- 40K

Freshers and Experienced !!

CSR International Process (Voice Process)

• Locations: NOIDA U.P, Noida

*Eligibility Criteria:* *Graduate Freshers & Experienced* Welcome *Undergraduates* Must have minimum *6 months of BPO experience* *Fluent English Communication* *Mandatory*

• Salary Details:* * *International Process:* 25,000 40,000

English Communication is must

Educational Qualification - Graduation - Freshers Welcome ( Good English is must)

Experience Required - International BPO Exp Preferred

Work Location - NOIDA

Work From Office - Work From Office Mode

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• 0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.