TechM Customer Support Executive Noida

CSR International Process (Voice)

*Locations:* Multiple *Processes:* Voice, Noida

*Eligibility Criteria:*

• *Graduate Freshers & Experienced* Welcome
• *Undergraduates* Must have minimum *6 months of BPO experience*
• *Fluent English Communication* *Mandatory*

*Salary Details:* * *International Process:* 25,000 40,000

English Communication is must

Educational Qualification - Graduation - Freshers Welcome ( Good English is must)

Experience Required - International BPO Preferred

Work Location - Noida

Work From Office - In office Mode

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
• Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• 0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.