DigiHelic - Senior Business Analyst - ECommerce

Job Summary:

We are looking for an experienced Senior Business Analyst - eCommerce who can translate business objectives and customer needs into clear, structured and testable requirements.

The candidate will work closely with business, product, technology, finance, marketing and operations teams throughout the complete delivery lifecycle.

Key Responsibilities:

• Gather, analyze and document business and functional requirements for eCommerce initiatives.
• Lead discovery sessions and requirement workshops with cross-functional stakeholders.
• Translate business requirements into user stories, process flows, customer journeys, business rules and acceptance criteria.
• Document end-to-end eCommerce processes, system interactions, dependencies, controls and exceptions.
• Work as a bridge between business stakeholders and technical/solution delivery teams.
• Identify and manage risks, assumptions, dependencies, gaps and open decisions.
• Define MVP scope and prioritize immediate vs. future requirements.
• Develop business test scenarios and support UAT, launch readiness and stakeholder sign-off.
• Validate delivered solutions against agreed requirements and support post-launch improvements.
• Maintain traceability of requirements, decisions, changes and ownership across multiple initiatives.
• Drive process improvements and reusable BA standards to reduce rework and accelerate delivery.

Mandatory Skills:

• 5+ years of experience as a Business Analyst or Senior Business Analyst.
• Strong experience in eCommerce, SaaS, digital products, subscriptions or business transformation.
• Excellent requirements gathering and documentation skills.
• Strong hands-on experience with business and functional requirements, user stories, acceptance criteria, process mapping, customer journey mapping, business rules, and UAT/test scenarios.
• Experience across the end-to-end SDLC/delivery lifecycle.
• Strong understanding of eCommerce and subscription processes including product and pricing, buying/checkout journey, payments, subscriptions, renewals, upgrades/downgrades, cancellations, and customer self-service.
• Strong stakeholder management and workshop facilitation skills.
• Experience working with Product, Technology, Finance, Sales, Marketing, Customer Success and Operations teams.
• Strong analytical, problem-solving and decision-making skills.
• Ability to manage multiple initiatives and work in a global, cross-functional environment.
• Excellent verbal and written communication skills.

Good to Have:

• Experience with Salesforce, NetSuite, CRM, ERP, eCommerce platforms or customer portals.
• Exposure to Merchant of Record (MoR) models.
• Experience with subscription-based digital products.
• Familiarity with project management standards and tools.