ServiceNow ITAM (HAM & SAM) Implementation | Pan India

– ServiceNow ITAM (HAM & SAM) Implementation

Experience: 3+ Years

Location: PAN India

Required Skills

• Strong experience in ServiceNow ITAM implementation.
• Hands-on experience in:
• HAM (Hardware Asset Management)
• SAM (Software Asset Management)
• ITAM modules implementation and configuration
• Experience in ServiceNow platform customization and integrations.
• Good understanding of CMDB and ITSM processes.

Implementation & Configuration

• Implement and configure ServiceNow ITAM solutions, including HAM and SAM modules.
• Work on end-to-end asset lifecycle management processes.

Requirement Gathering

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

Integration & Customization

• Develop and support integrations between ServiceNow and third-party tools/applications.
• Customize workflows, forms, business rules, and reports as per business needs.

Asset & License Management

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  Manage hardware and software asset tracking, compliance, and optimization processes.
• Ensure software license compliance and governance.

Testing & Support

• Perform unit testing, system testing, and support UAT activities.
• Troubleshoot issues and provide post-implementation support.

Technical Skills

• Knowledge of ServiceNow scripting, workflows, REST APIs, and integrations.
• Understanding of CMDB, Discovery, and ServiceNow best practices.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work in Agile/Scrum environments and collaborate with cross-functional teams.