Trainer Cum Supervisor (Poshan Helpline)

Digital India Corporation is currently inviting applications for the position of Trainer Cum Supervisor (Poshan Helpline) purely on Contract/ Consolidated basis for Poshan Tracker project.

The last date for submission of applications shall be 15th September 2024.

Name of Post: Trainer Cum Supervisor (Poshan Helpline)

Number of positions: 05

Roles And Responsibilities Of Trainer Cum Supervisor (Poshan Helpline)

• Operate as a key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving and tracking MDI
• ⁠Provide feedback on employee and/or team performance to the supervisor and/or manager
• ⁠Manage team workload distribution and structure to ensure consistent good performance
• ⁠Responsible for day to day functioning/administrative work including production floor management
• Conducting training for new hired agents on product process and soft skills.
• Training attrition throughout certification day’s performance of agents.
• ⁠Design training need identification exercise and follow up training plan on a weekly and monthly basis.
• Manage daily training report activates attendance utilization dashboard.
• Review existing training material and reversion as necessary as per instructional design.
• Develop a learning plan for the bottom performer of the process and track the improvement weekly and monthly.
• ⁠Regular dip-check on floor related to complacence of product and process.
• ⁠Providing training to new hire trainer (team leader and QA). Helping them with the product and process knowledge.
• Designing TNI modules based on input received from a quality team every month.
• ⁠Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance

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About Digital India Corporation

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India, and is involved in promoting use of technology for e-Governance/e-Health / Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.