Customer Support Associate (Voice Process)

Your responsibilities will include handling inbound/outbound calls, resolving customer queries, delivering exceptional customer service, following standard operating procedures, and maintaining accurate records of customer interactions. It will be essential to meet performance metrics such as call handling time and customer satisfaction scores.

To excel in this role, you must possess excellent communication skills, both verbal and written, strong problem-solving abilities, active listening skills, and the ability to thrive in a fast-paced environment. Immediate joiners are preferred for this position.

The compensation for this role ranges from INR 3,35,000 to 4,18,000 per annum, with an additional Voice Skill Allowance of INR 79,000. Candidates must be within a 20-kilometer transport zone of AMR Bomanahalli and should be comfortable with working full-time on a permanent basis. The work schedule includes Monday to Friday with rotational shifts.

In addition to competitive compensation, the benefits package includes cell phone reimbursement, health insurance, paid sick time, paid time off, and Provident Fund. There is also a provision for a yearly bonus.

To be eligible for this position, you must have a minimum of 1 year of experience in customer support (required) and preferably in an international voice process for 1 year. Proficiency in English is required, and the work location is in person at AMR Bomanahalli.

If you are interested in this opportunity, please contact the employer at +91 hidden_mobile. The application deadline for this position is 20/03/2025.,