Telecalling Executive

Digital Reach is hiring a Telecalling Executive for our Jaipur office. In this role, you will call prospective students and parents, explain programs, guide them through the admission process, and follow up until the admission is confirmed. It suits freshers with strong English communication skills as well as candidates with experience in telecalling, admissions counselling, education sales, or customer support.

Candidates based in Jaipur or willing to relocate are welcome to apply

Key Responsibilities :

• Call assigned leads (students and parents) and counsel them on courses, eligibility, fees, and the admission process
• Understand each prospect's academic background and career goals, and recommend the right program
• Follow up regularly through calls, WhatsApp, and email until the admission is closed
• Handle doubts and objections around fees, placements, and course suitability with confidence and honesty
• Convert enquiries into admissions and meet daily/weekly calling and conversion targets
• Maintain accurate records of every call, lead status, and follow-up in the CRM or Excel
• Coordinate with the admissions and university teams for lead handover and application closure Required Skills & Knowledge
• Fluent spoken English with a clear, confident, and professional phone manner
• Good understanding of higher education: UG/PG programs, eligibility, admission cycles, and career pathways (training provided)
• Strong convincing, counselling, and negotiation skills
• Active listening and the ability to build trust quickly with students and parents
• Basic computer skills (MS Excel, CRM data entry)