HR Business Partner I

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI, youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, youre not just building the future - youre an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

Youll be a strategic HR Business Partner, working closely with leaders to shape how people are hired, developed, motivated, and retained. In this role, youll support Customer Support, Customer Success, and Professional Services teams while turning people and organizational insights into clear, practical actions that strengthen performance and culture.

Youll advise leaders on organizational design, coach managers, and use data to identify trends before they become issues. Youll also be the go-to partner for employee relations in India, helping resolve complex situations with sound judgment, empathy, and a strong understanding of local employment law.

Heres a breakdown of what youll do (not all of it, just the important stuff)

• Partner with business leaders as a trusted advisor on organizational effectiveness, workforce planning, and people strategies.
• Use qualitative and quantitative data to identify trends, inform decisions, and translate analysis into clear priorities and actions.
• Lead and resolve complex employee relations matters in India, ensuring fair, compliant, and timely outcomes.
• Design, improve, and deliver programs across performance management, career development, coaching, and recognition to support managers and individual contributors.
• Drive key HR cycles, including performance, compensation, and talent reviews, within your business area while aligning with global standards and practices.
• Stay current on HR best practices and regulatory changes, and proactively guide leaders on their implications for teams.

• 5+ years of relevant experience as an HR Business Partner or in a similar HR role.
• Hands-on experience managing employee relations in India, including complex and sensitive cases.
• Proven ability to partner with and influence stakeholders at all levels, including senior leadership.
• Track record of managing multiple priorities in a fast-paced environment and delivering complex, time-sensitive work.
• Ability to handle confidential information with discretion, sound judgment, and professionalism.
• Excellent written and verbal communication skills, including the ability to present and facilitate confidently.
• Strong interpersonal and organizational skills, with the ability to build trust and follow through on commitments.

• Experience supporting Customer Support, Customer Success, Professional Services, Technology, Product, or similar teams.
• A bachelors degree in psychology, business administration, communications, human resources, or a related field.
• A track record of being adaptable, curious, and proactive, with strong analytical and creative problem-solving skills.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.