Technical Support Analyst

Department Icon Operations Maintenance & Support
Posted: 8 months ago
2-6 years
Noida
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Role & responsibilities-

  • Advanced troubleshooting of Adobe Creative Cloud applications and subscription-related issues.
  • Knowledge of software installation, activation, licensing, and deployment processes.
  • Experience with remote desktop tools (e.g., remote access and screen-sharing tools).
  • Understanding of cloud-based services and SaaS environments.
  • Knowledge of system performance optimization and resource management.
  • Basic understanding of APIs and integrations related to Adobe products.
  • Familiarity with CRM and ticketing tools such as Salesforce, ServiceNow, or Zendesk.
  • Experience in handling account management issues, billing queries, and subscription renewals.
  • Knowledge of file formats (JPEG, PNG, RAW, PSD, TIFF, etc.) and digital imaging workflows.
  • Basic understanding of color management, resolution, and print/web optimization.

Preferred candidate profile-Looking for candidates with technical troubleshooting experience with prior experience in upselling.


Immediate Joiners will be preferred for this role.


Interested candidates can contact on below mentioned details-


mansi.sa@dinllp.com OR on 8368864718


sakshi.t@dinllp.com shipra.p@dinllp.com


Skills

UpsellingTechnical SupportCross SellingDesktop SupportProduct SupportBlended SupportWindows TroubleshootingMac TroubleshootingTechnical Support

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