Technical Support Consultant

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Requirements:

• Excellent communication (Spoken & Written).
• Good Customer Service Skills-High patience and pacifying skill to handle difficult customers.
• Excellent Customer Service Skills + ability to handle and resolve escalated customer issues
• Experience in troubleshooting software on Windows and /or Mac operating systems
• Experience working in a team environment, managing a diverse workload
• Must be a Graduate (full time)
• Cultural awareness - conversational English
• Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
• Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
• General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues.
• Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' s
• Interested candidates can contact on below mentioned details-
• mansi.sa@dinllp.com OR on 8368864718