Delivery Coordinator

Position: Delivery Coordinator

Department: Sales Operations / Vehicle Delivery

Industry: Automobile Dealership

Location: Gurgaon

Key Responsibilities:

• Coordinate end-to-end vehicle delivery processes to ensure timely handover to customers.
• Liaise with Sales, Registration, Insurance, Accessories, Finance, and PDI teams for delivery readiness.
• Verify all vehicle delivery documents, including invoice, registration, insurance, and customer acknowledgments.
• Schedule vehicle delivery appointments and coordinate with customers.
• Ensure vehicles are cleaned, accessorized, fueled, and delivery-ready.
• Conduct delivery ceremonies and ensure a memorable customer experience.
• Explain vehicle features, warranty details, service schedules, and documentation to customers during delivery.
• Maintain delivery records and prepare daily, weekly, and monthly MIS reports.
• Track pending deliveries and follow up with concerned departments for timely closure.
• Ensure compliance with dealership and OEM delivery standards.

Required Skills:

• Excellent coordination and customer service skills.
• Good knowledge of automobile dealership operations.
• Strong communication and interpersonal skills.
• Ability to manage multiple deliveries simultaneously.
• Proficiency in MS Office and Dealer Management Systems (DMS).

Qualification:

• Graduate in any discipline.

Interested candidates may share their updated resume at hr@discoverymotors.com or WhatsApp 7290805886.