Talent Lead- Bengaluru, IND

• Talent Acquisition Lead
• India | Global Talent Acquisition
•  * Shift Timing - IST 5 PM - 2 AM
• Overview of Position

The Talent Acquisition Lead is responsible for implementing talent acquisition processes across Diversified’s global operations, including the US, Canada, EMEA, Australia and India. Based in Bangalore, this position will lead, guide, and coach Talent Acquisition Specialists supporting sourcing, interview scheduling, and offer coordination, helping deliver consistent service and an outstanding experience for internal and external candidates.

The Talent Acquisition Lead partners with global (US-based) Talent Acquisition leadership, regional HR teams, and hiring leaders to translate agreed processes into practical workflows, support adoption, and contribute ideas for improvement. Success requires demonstrated experience implementing comparable recruitment processes across regions, excellent spoken and written English, and the ability to use ATS and candidate data to improve hiring efficiency and service quality.

Key Accountabilities

Implement talent acquisition processes globally, adapting execution to regional requirements in partnership with local HR while maintaining consistent standards.

Develop and execute rollout plans covering process documentation, responsibilities, training, milestones, and adoption tracking; identify barriers and coordinate practical solutions with the appropriate leaders.

• Establish clear workflows and service expectations from requisition intake through sourcing, interview scheduling, offer coordination, and handoff to onboarding.
• Lead, guide, and coach Talent Acquisition Specialists through training, regular feedback, quality reviews, and hands-on support for complex or urgent needs.
• Help coordinate team priorities, monitor capacity and service delivery, and work with the appropriate leaders to address bottlenecks across regions and time zones.
• Ensure sourcing aligns with role requirements and agreed recruiting strategies, interview scheduling is responsive, and offer documentation and approvals are accurate and timely.
• Work collaboratively with senior leaders and hiring teams to understand hiring needs, share progress, and contribute practical ideas that support effective recruitment.
• Partner with recruiters, HRBPs, hiring managers, and external recruitment partners to clarify responsibilities, address questions, and support consistent follow-through.

Provide a professional, respectful candidate experience through timely updates, clear interview instructions, reliable coordination, and appropriate communication when candidates are not selected.

Gather candidate and hiring manager feedback and implement improvements to communication, scheduling, and offer processes that reflect Diversified’s values and employer brand.

Partner with HR Operations and technology teams to align ATS workflows, templates, approvals, and reporting with the global process; support consistent system use and accurate records.

Analyze ATS utilization, open requisition aging, time to fill, time to hire, time in stage, sourcing effectiveness, candidate conversion, withdrawals, and offer acceptance.

Prepare recurring dashboards and concise reporting that explain trends, identify bottlenecks, recommend actions, and track the impact of process improvements.

Establish consistent metric definitions and data quality checks with HR Operations; protect candidate confidentiality and follow company policies and applicable regional requirements in partnership with local HR.

Qualifications

Education: Bachelor’s degree in Human Resources, Business, or a related field preferred; an equivalent combination of education and relevant experience will be considered.

Experience: 8+ years of progressive talent acquisition or recruitment operations experience, including at least 3 years leading, guiding, and coaching a recruitment or talent acquisition support team.

Global Implementation Experience: Demonstrated success implementing standardized recruitment processes across multiple countries or regions, including supporting US stakeholders from India or another global delivery location. Must provide concrete examples of personal ownership from planning through adoption and measurable outcomes.

Team Leadership: Proven experience leading, guiding, and coaching specialists responsible for sourcing, interview scheduling, and offer preparation or coordination.

English Communication: Excellent spoken and written English is essential, including the ability to participate effectively in discussions with senior leaders, share ideas clearly, write polished candidate communications, and explain data and process changes.

Systems and Analytics: Strong working knowledge of enterprise ATS platforms, recruitment workflows, reporting, and data quality practices. Strong Excel skills and the ability to translate recruitment data into practical recommendations. Dayforce ATS and Power BI experience preferred.

Skills and Competencies: Strong relationship-building, coaching, process implementation, problem-solving, and organizational skills; sound judgment and the ability to balance competing priorities and support change.

Global Collaboration: Ability to work across cultures and time zones, with planned overlap with US and other regional business hours. Experience building or scaling global recruitment operations or shared services preferred.

• Industry Experience: Experience supporting technology, engineering, or project delivery recruitment preferred.
• Key Success Metrics
• Delivers agreed global rollout milestones and achieves consistent process adoption across participating regions.
• Strengthens specialist capability and improves responsiveness, accuracy, and completion of sourcing, scheduling, and offer coordination activities.
• Improves ATS utilization, data completeness, and timely updates to requisition and candidate records.
• Reduces avoidable delays, aged open requisitions, and time spent in hiring stages against agreed baselines and targets.
• Improves candidate and hiring manager feedback, candidate progression, and offer acceptance through better communication and coordination.
• Provides accurate, timely reporting and recommendations that result in measurable recruitment process improvements.