Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
- Provide support for Microsoft Office 365, Windows OS, and other business applications.
- Manage user accounts, permissions, and access rights in Active Directory.
- Escalate complex issues to higher-level support or vendors when necessary.
- Document issues, solutions, and procedures in the help desk knowledge base.
- Assist with onboarding/offboarding of employees, including IT setup and access.
- Maintain inventory of IT assets and ensure proper tracking.
- Ensure compliance with IT policies and security protocols.
Skills
PrintersOs InstallationPeripheralsHardware NetworkingNetworkingDirectoryIt AssetWindows OsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
DIXIT INFOTECH was conceptualised and formed as DIXIT & COMPANY on JANUARY 1ST 1979.
Having spent over 37 YEARS in business, we do believe we know how to care for customers be it in SALES or SERVICE.
Today, after many Avtaars and many changes in our core products and approach, over the past few years we have approached the IT sales and services business with a lot of intensity.Today, we are confident of delivering services across almost all aspects of BUSINESS IT. From a sales and solution perspective we have been able to execute many prestigious projects successfully. Besides our pedigree of being customer serving for almost 40 YEARS, we have over 210 COMMITTED TEAM MEMBERS serving clients through our 6 OFFICES across the length and breadth of the country.We have offices in MUMBAI, BANGALORE, DELHI, CHENNAI and HYDERABAD, making us one of the few SYSTEMS INTEGRATORS who can serve clients across India. We have a very CUSTOMER SERVICE centric approach to everything we do and do feel we have competency in knowledge, implementation and post sales services.
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