Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Manage IT infrastructure and services, including hardware, software, networks, and applications.
- Ensure compliance with ITIL processes and procedures.
- Collaborate with stakeholders to develop and implement strategies for service delivery optimization.
- Monitor service levels and identify opportunities for improvement.
- Lead incident management efforts, including root cause analysis, resolution planning, and post-incident review.
- Oversee service desk operations, including ticketing systems, call centre management, and customer support.
- Develop and maintain relationships with vendors and suppliers. Participate in project management activities, including planning, execution, monitoring, and closure.
- Asset Reservations, Asset Disposal, Periodic Physical Verification
- Maintain hardware asset database to ensure completeness and accuracy at all times
- Ensure that IT Asset Management SLAs and KPIs are met at all the time
- Reconciliation of discovered assets that are not tracked in the asset management database
- Manage the validation of the asset management database records by performing a scheduled task to QA the data for asset records
- Review existing Asset Management process and suggest improvements in process efficiencies and controls
- Manage spares and provide inputs for timely procurement of necessary spares to manage repair maintenance activities.
- Track movement of assets from one location to another.
- Oversees the Firms IT asset management (ITAM) program in partnership with the Director of Service
- Management, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal.
- Supports the definition of guidelines for the use of IT assets in partnership with Information Security.
- Partners with cross-functional stakeholders for the procurement of new IT assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory.
- Monitors the organizations IT assets to ensure they are being used appropriately and provides regular reports on their usage.
- Works with other technical and non-technical departments to ensure that IT assets are being used efficiently and effectively.
- Maintains the Firms database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up-to-date.
- Leads the design and oversees the execution of standards and operational processes for configuration management.
- Leads the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management).
- Proactively identifies opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firms technology / asset estate.
- Serves as the business owner of enterprise asset management solutions, actively leading the design and experience for IT and non-IT users
- Strong background in asset management, ITIL certified preferred.
- Familiarity with service delivery management principles and best practices.
- Proficient in project management methodologies and tools.
- Knowledge of software licensing and contracts.
- Ability to manage teams effectively and efficiently.
- Bachelors degree in Computer Science or related field required; advanced degree preferred.
Skills
CmdbIt Asset ManagementIt InfrastructureItilItil CertifiedInformation SecurityIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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