Business Analyst

Role & responsibilities

• Gather requirements from business teams like operations, customer service, finance, pricing, sales and write user stories with clear acceptance criteria.
• Model current and future-state processes in Visio and run gap analysis against existing systems.
• Manage requirements and acceptance criteria for the portfolio of One Ground for the team to keep alignment with business and technical stakeholders.
• Work with UX designers to turn requirements into user flows, wireframes and prototypes.
• Review designs for completeness against requirements and validate them with stakeholders to get design signoff before development starts.
• Write SQL to pull and analyze operational data, and answer ad hoc business questions.
• Leverage BI team to build and maintain dashboards in Power BI that track KPIs for the product changes.
• Use data to help the team prioritize work and measure whether releases delivered the expected result.
• Take part in backlog refinement, sprint planning and demos.
• Support UAT: write test scenarios, coordinate stakeholder testing and confirm post-release results.
• Work independently with various stakeholders in sales, operations, finance, and technical teams.

Preferred candidate profile

• Bachelor's degree in business, information systems, engineering, supply chain or a related field, or equivalent experience.
• 3+ years as a BA (or equivalent) in logistics, transportation, supply chain, or freight; experience with TMS, WMS, dispatch, routing, LTL/FTL, last-mile, or ground operations strongly preferred.
• Minimum of 3 years of experience in business requirements gathering and process-flow design.
• Advanced SQL: joins, CTEs, window functions and aggregations on large relational datasets SQL Server / DB2 / Oracle / Databricks.
• Technical writing experience across queries, reports, and presentations.
• Proficiency in business process modeling tools such as Visio, or similar.
• Experience working with Agile and Scrum teams.
• Exceptional communication, reporting, and problem-solving skills.