Customer Service Executives - Full Time

• Customer Service Executives - Full Time
• Company: DNA Growth
• Job Location: Sahibzada Ajit Singh Nagar, Punjab, India
• Employment Type: Full-time

DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid-enterprise clientele in North America and the MENA region.

• Job Title: Call Handler Executive - UK Process
• Location: Mohali & Ludhiana (Work from Office)
• Shift Timing: Rotational shift & Rotational working days

We are seeking experienced and dedicated Call Handlers to join our team for a UK-based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.

• Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.
• Accurately record caller details and relevant information in the client's internal data records system.
• Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding the services).
• Process payments and book appointments over the phone.
• Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.
• Cold calling inactive patients and new patients to re-offer services.
• Adapt to and learn the software used by the client for maintaining internal records.
• Participate in ongoing training to stay updated with new processes and services.
• Proficient in using computer software and willing to learn new systems.
• Ability to explain and promote services effectively.
• Willingness to learn and adapt to new processes and training.
• This is a full-time, office-based position in Ludhiana.
• Work hours will align with UK business hours, and candidates should be open to working in shifts if required. .