US Legal Case Manager

Job Title: US Legal Case Manager

Location: Mohali

Work Mode: Work from Office

Shift: 6pm to 3am IST

Working Days:5 days a week + 1 working Saturday per month

About DNA Growth

DNA Growth is a leading professional services and outsourcing firm serving clients across the United States and other global markets for over 14 years. As part of our expanding Legal Process Outsourcing (LPO) practice, we are hiring dedicated Case Managers to support leading US Personal Injury Law Firms.

If you have excellent communication skills, strong organizational abilities, and enjoy managing client relationships in a fast-paced environment, wed love to hear from you.

Key Responsibilities

• Manage assigned personal injury cases throughout the case lifecycle.
• Act as the primary point of contact for US-based clients.
• Handle client intake, follow-ups, and regular case updates.
• Collect, organize, and maintain case-related documentation.
• Coordinate with healthcare providers, insurance companies, and clients for records and documentation.
• Track case deadlines, reminders, and pending tasks.
• Update and maintain accurate information in legal case management software.
• Assist in preparing settlement and demand documentation.
• Professionally handle client concerns and de-escalate difficult conversations.
• Escalate legal matters to supervising attorneys when required.
• Ensure complete confidentiality and compliance with client procedures.

Desired Qualifications

• Bachelors degree (Law graduates preferred).
• Experience in Legal Process Outsourcing (LPO), Case Management, Customer Service, Insurance, Healthcare Operations, or similar roles preferred.
• Excellent spoken and written English with a neutral American or British accent.
• Strong communication and customer service skills.
• Ability to manage multiple cases simultaneously.
• Comfortable working US business hours.
• Experience with Clio, My Case, Filevine, Litify, Needles, Practice Panther, Smokeball, or similar software is an advantage.
• Proficient in Microsoft Office and Google Workspace.

What We Offer

• Opportunity to work with leading US Personal Injury Law Firms.
• Structured training on legal operations.
• Exposure to international legal processes and software.
• Career growth within a rapidly expanding Legal Process Outsourcing (LPO) division.
• Competitive salary and performance-based growth.
• Professional and collaborative work environment.