Senior Analyst

Dodge Construction Network (Dodge) is looking for a Senior Analyst to join our team. This role focuses on researching, validating, and maintaining accurate construction project data through outbound calls, professional email outreach, and analysis of diverse project documents and sources. It involves resolving data discrepancies, communicating with stakeholders, updating internal systems, and ensuring high standards for accuracy, timeliness, and quality. The role also includes mentoring junior analysts, supporting QA and process improvement initiatives, and assisting with special projects.

This is a full-time position and reports directly to the Director, Data Operations.

Preferred Location and Expected Work Hours

This role is based in Kochi, India. Given the need for real-time collaboration with Dodge's US-based Content team, candidates should be comfortable working hours that overlap with US time zones, generally 12:00-8:00 PM IST. 

• Travel Requirements
• Expected travel is less than 5% of the time but may occasionally be required for team meetings. 
• Essential Functions

• Conduct structured outbound calls and professional email outreach to contractors, architects, owners, and other project stakeholders to validate and collect complex project information
• Review, interpret, and synthesize information from a wide range of sources, including permits, RFPs, specifications, zoning documents, plans & specifications, and external articles

• Validate and ensure accuracy of key project attributes, including: 

• Project type, stage, scope, and valuation 
• Timelines, milestones, and critical dates 
• Company, contact, and stakeholder roles 

• Independently identify, investigate, and resolve data inconsistencies, errors, and duplicate projects; escalate complex exceptions when required
• Draft clear, concise, and professional stakeholder communications requesting clarification or additional information
• Update IRIS and other internal systems with high-confidence, validated data in accordance with SOPs and quality standards
• Mentor and coach junior analysts on call handling, documentation standards, research techniques, and quality expectations
• Support quality assurance (QA), root cause analysis (RCA), and continuous accuracy improvement initiatives
• Contribute to process improvement efforts by identifying efficiency opportunities and recommending workflow enhancements
• Participate in special initiatives such as pilot programs, UX testing, or cross-functional projects as needed
• Take on select lead responsibilities (e.g., peer review, escalation support, workflow guidance) while remaining an individual contributor role
• Maintain accountability for performance metrics, including accuracy, timeliness, productivity, and quality outcomes

• Education Requirement
• Bachelor’s degree in a related field or equivalent education and work experience.   
• Required Experience, Knowledge and Skills

• 6–8 years of relevant experience in voice-based research, data validation, or project intelligence roles
• Demonstrated ability to make sound decisions independently when handling ambiguous or complex cases
• Proficiency in Microsoft Excel and data validation techniques
• Experience working with CRM platforms and internal data management systems
• Strong online research and document interpretation skills
• Familiarity with quality control processes and accuracy monitoring
• Clear, confident spoken English with a neutral/global accent
• Strong written business communication and professional email etiquette
• Comfort engaging directly with US-market professionals
• High attention to detail with strong analytical judgment
• Coaching and mentoring capability without formal authority
• Strong problem-solving and decision-making skills, especially in exception-driven scenarios
• Ability to operate effectively in a fast-paced, high-accountability environment

• Preferred Experience, Knowledge and Skills
• Prior Subject Matter Expert (SME), senior IC, or informal team lead experience.
• About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. 

Dodge is the catalyst for modern construction.