Sales Manager

About the RoleWe are looking for a proactive and hands-on Sales Manager to lead and support a Jordan-basedteam serving UAE operations. The selected candidate will be responsible for supervising daily teamactivities, monitoring performance, handling escalations, coordinating with UAE-based teams, andhelping build a structured and professional working environment.This role is suitable for someone with strong experience in sales, customer service, telesales, callcenter operations, or sales support management.Key Responsibilities

• Supervise and support the daily activities of the team

• Monitor calls, messages, follow-ups, and order-related coordination

• Own assigned sales targets and be responsible for achieving them

• Follow up directly with key accounts and maintain strong relationships with major customers

• Act as the first point of escalation for customer or operational issues

• Track team productivity, attendance, service quality, and performance

• Coach and guide team members to improve communication and process compliance

• Coordinate with UAE-based teams to ensure smooth daily operations

• Prepare daily and weekly reports for management

• Support recruitment, onboarding, and training of new team members

• Help improve workflows, scripts, and internal processes

• Maintain a professional, disciplined, and solutions-oriented work environment

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