Walk-in || Contact Center Specialist

Role & responsibilities

• Handle inbound and outbound calls from patients professionally and efficiently.
• Schedule, reschedule, and confirm appointments for consultations and surgeries.
• Provide accurate information about hospital services, doctors, locations, and operating hours.
• Address patient queries with empathy, patience, and a customer-centric approach.
• Ensure a seamless patient experience through effective communication and timely follow-ups.

Preferred candidate profile

• Educational Qualification: Any graduate.
• Communication Skills: Excellent verbal communication skills in English.
• Language Proficiency: Fluency in at least one additional language Tamil, Telugu, Kannada, Hindi, Marathi, or Malayalam.
• Interpersonal Skills: Strong communication skills, empathy, active listening, and the ability to deliver an excellent patient experience.
• Experience: Prior experience in customer service, contact centers, BPO, healthcare, or hospitality will be an added advantage.