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Job Description
We are looking for an experienced Voice Team Leader to manage and motivate a team of customer service agents. The ideal candidate should have strong leadership skills, experience in team handling, and the ability to drive performance and customer satisfaction.
Responsibilities:
- Manage and support a team of voice agents.
- Monitor team performance and achieve targets.
- Conduct coaching and feedback sessions.
- Handle customer escalations and ensure service quality.
- Prepare performance reports and maintain team productivity.
Requirements:
- Minimum 1 year of experience as a Team Leader.
- Strong communication and leadership skills.
- Ability to work in a target-driven environment.
- Good knowledge of MS Office and reporting.
Interested candidates can apply by sharing their updated resume.
Pay: 32,000.00 - 40,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
Skills
Customer SatisfactionCustomer ServiceCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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