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Job Description
- Team Leader – Customer Support
- Location: Kohat Enclave, Pitampura, Delhi (Work from Office)
- Salary - 28,000 - 35,000
Immediate Joiner Preferred!!
Preferred Experience in D2C, E-commerce, Beauty, or Wellness brands!
- Responsibilities
- * Lead and manage the Customer Support team.
- * Monitor team performance and ensure service targets are achieved.
- * Handle customer escalations and provide effective resolutions.
- * Conduct team training, coaching, and performance reviews.
- * Prepare reports and maintain customer service quality standards.
- * Coordinate with internal teams to ensure smooth customer experience.
- Requirements
- * 3–4 years of experience in Customer Support, with at least 2 year in a Team Leader role.
- * Strong communication and team management skills.
- * Ability to handle escalations and drive team performance.
- * Good knowledge of MS Excel and customer support tools.
Skills
Customer SupportCustomer ServiceTeam Management SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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