Posted: 1 year ago
4-6 years
Hyderabad / Secunderabad, Telangana, Telangana
Operations Maintenance & Support
Work from Office
Full Time
Posted: 1 year ago
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Job Description
- *Dreamtime Learning Hiring: Sr. Customer Success/Parent Support (IC & Team Handling Role) Remote*
- ???? *Work Location*: Remote / Hyderabad
- ???? *Working Days*: Monday to Saturday (9:45 AM - 6:45 PM)
- ???? *Pay*: Up to ?7 LPA
- ???? *Positions*: 1
- ???? *Immediate Joiners Required*
- Laptop is Mandatory ( BYOD)
- ### *Requirements:*
- ? Minimum 4 years of experience (Education industry preferred)
- ? *Calling experience is mandatory*
- ? Experience managing a customer support team (International experience is a plus)
- ? Proficiency in Zoho Desk is an added advantage
- ### *Key Responsibilities:*
- Fee payment collection & upselling courses (3rd language)
- Onboarding students & parents (India & abroad)
- Collaborating with academic, sales, operations & tech teams
- Using Zoho & automation tools for seamless onboarding
- Training parents & students on processes
- Coordinating student kit deliveries in India & abroad
- Handling parent queries via calls & virtual meetings
- Preparing reports & documentation
- ### *Skills & Attributes:*
- ? Strong communication & interpersonal skills
- ? Customer-centric mindset & problem-solving abilities
- ? Team management & collaboration skills
- ? Analytical skills & tech proficiency
- ???? *Interested candidates can send their CV to: **[HIDDEN TEXT]*
- ???? *Contact*: +91 9966099521
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