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Job Description
Were Hiring | Customer Support SME – Chat Process
Join Aramya, a 300 Cr ARR fashion & lifestyle company backed by Accel and Z47, and be part of our growing customer support team.
What You’ll Do
- Monitor live chats and tickets to ensure timely, accurate resolutions.
- Handle customer escalations and coordinate with internal teams.
- Conduct quality audits and ensure process compliance.
- Prepare daily login, performance, and shrinkage reports.
- Manage team rosters and track agent performance.
- Coach and mentor agents to improve customer experience and productivity.
What We’re Looking For
- 2–4 years of experience in customer support or escalations, preferably in D2C/e-commerce.
- Strong knowledge of Freshdesk, Freshchat, Shopify, and Google Sheets.
- Excellent communication skills in English and Hindi.
- Good understanding of reporting, roster management, and chat/ticket operations.
- Strong analytical, problem-solving, and team management skills.
- Job Details
- Gurugram | Work from Office
- Day Shift: 10 AM – 7 PM
- 6 Days Working | Rotational Week Off
Share resume at sargun.bajwa@dslrteam.com/8860773881
Skills
Excel ReportingData ManagementExcelTeam HandlingDataReportingHandlingManagementCustomer SupportOperationsTeam Management SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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