Executive Operations

Department: Gateway Operations / Middle Mile Logistics

Location: [Goregaon East , Mumbai]

Work Schedule: Rotational Shifts (including Night Shifts whenever required , 24/7 Gateway operations)

Job Summary

DTDC is seeking a detail-oriented and analytical Operations Executive Gateway Middle Mile to manage daily hub connectivity, linehaul dispatch operations, and real-time tracking across our Middle Mile logistics network. This role requires strong hands-on expertise in Advanced Excel for data reconciliation, manifest management, and hub performance tracking, alongside operational floor coordination across rotational shifts.

Key Responsibilities

1. Gateway & Linehaul Operations

• Manage arrival, sorting, bagging, consolidation, and dispatch activities for outbound/inbound linehaul movements.
• Ensure timely connections of vehicles (trucks/air freight) adhering to strict cut-off schedules and SLA commitments.
• Coordinate with linehaul drivers, vendors, and route planners to resolve transit delays, route diversions, or space constraints.
• Oversee loading/unloading compliance to prevent cargo loss, damage, or miss-routing (misruns).

2. Data Management & Excel Reporting

• Perform daily reconciliation of physical inventory versus system scans using MS Excel (VLOOKUP, Pivot Tables, Data Validation, SumIfs).
• Prepare daily, weekly, and monthly operational KPI dashboards (e.g., Load Factor, On-Time Dispatch/Arrival, In-Transit SLA, Gateway Dwell Time).
• Track and flag aging cargo, pending manifests, and pending connections using data models and spreadsheets.
• Generate and audit Inbound/Outbound Manifests, Vehicle Movement Sheets, and Delivery Run Sheets (DRS).

3. Shift & Floor Execution

• Work seamlessly in 24/7 rotational shifts (Day, Evening, and Night shifts) to support continuous gateway operations.
• Supervise floor loaders, sorters, and scanning staff during assigned shift windows to achieve optimal productivity.
• Conduct shift handover meetings and log detailed shift handoff reports to maintain operational continuity.

4. Quality & Compliance

• Monitor physical scan compliance (Inbound Scan, Outbound Scan, Bagging Scan) to minimize unmanifested shipments.
• Report operational anomalies, seal discrepancies, weight differences, or damaged packages immediately.
• Participate in periodic physical stock audits within the gateway facility.

Candidate Profile & Qualifications

• Education: Bachelors Degree in Logistics, Supply Chain, Commerce, Business Administration, or related fields.
• Experience: 1–3 years of experience in Hub, Gateway, First/Middle Mile logistics, or express courier operations (prior experience in express logistics like DTDC, Delhivery, Blue Dart, or Ekart is a plus).

• Advanced Excel Proficiency (Essential):
  
• Expertise in Pivot Tables, VLOOKUP / XLOOKUP, INDEX/MATCH, SUMIFS, Data Formatting, and conditional formulas.
• Experience handling large datasets (thousands of tracking numbers/AWBs daily).
• Shift Flexibility: Must be comfortable working in a 24/7 operational environment with rotational shifts (including overnight shifts).
• Problem-Solving Skills: Quick decision-making skills to manage linehaul bottlenecks and transit escalations on the spot.

Key Performance Indicators (KPIs)

• On-Time Linehaul Dispatch Rate (%)
• Scan Compliance Rate (Inbound & Outbound %)
• Data Accuracy & Timely Excel Report Submission
• Gateway Dwell Time / Connection Efficiency
• Zero Misruns & Seal Discrepancies

Please Note

Please apply only if you meet all the specified requirements above.