Team Lead

Last-Mile Team Leader, FlexPro

Role Overview

This role will be responsible for end-to-end last-mile execution for the FlexPro delivery network from a designated DTDC branch/Dream store. This includes biker hiring, daily attendance, fleet management, vendor coordination, productivity management, SLA adherence, Cost per order management and payment coordination. The role demands strong on-ground operational management of biker fleets with direct accountability for branch-level KPIs such as SLA, productivity, RAD to Del%, COD del%, and cost efficiency.

• Key Responsibilities
• Biker Hiring & On-boarding
• Generate and close hiring leads through local networks, referrals, and vendor partners.
• Onboard bikers with the right documentation through vendor agencies and walk-ins.
• Conduct screening, orientation, app training, and route familiarisation for new bikers.
• Ensure rapid replacement for absenteeism or attrition to maintain roster strength
• Daily Biker Management
• Conduct shift based attendance, shift allocation & roster adherence management.
• Manage absenteeism and real-time redeployment of bikers
• Drive compliance on app usage, scanning workflows and operational SOPs
• Monitor hourly dispatches and take corrective action to prevent backlog
• Vendor Coordination
• Coordinate with biker vendor partners for fulfilment, backfilling, compliance, and payouts.
• Escalate and close issues related to documentation, onboarding gaps, or service quality
• D. Payment Coordination
• Verify biker attendance logs, productive hours, and trip-level MIS for payout accuracy.
• Coordinate weekly/fortnightly payment inputs with finance, vendors, and central ops.
• Resolve biker payment grievances or mismatches promptly to maintain roster stability.
• Track payout benchmarks, incentives, and cost KPIs at the branch level.
• E. Branch-Level Operational Excellence
• Manage daily on-ground dispatch, routing, and load balancing for EP/BP shipments.
• Drive SLA adherence (RAD vs DLV) and ensure timely delivery for premium and e-com shipments.
• Track and own all operational KPIs at the branch:
• Attendance & availability
• Order Productivity
• SLA adherence
• Cost per Order (CPO)
• Same-day delivery performance
• Conduct branch-level audits for SOP adherence, exception shipments, and biker performance.
• F. Productivity, Performance & Reporting
• Track individual and branch-level biker productivity; drive corrective interventions.
• Publish daily MIS covering attendance, productivity, exception cases, and operational issues.
• Improve operational efficiency using route optimisation, batching and workload balancing.
• Identify bottlenecks and propose actionable improvements to the city ops team.
• G. Stakeholder Alignment & Communication
• Work with Operations team and FlexPro central team for smooth execution.
• Provide field feedback to product, tech, and process teams to improve tooling and workflows.
• Support UAT and rollout of new modules in biker apps, attendance systems, and control tower dashboards.
• Skills & Qualifications
• 25 years of experience in last-mile biker fleet handling in e-commerce or quick commerce companies
• Hands-on experience managing 2050+ bikers per shift.
• Strong vendor coordination and people management capability.
• Ability to drive daily execution in high-intensity last-mile environments.
• Basic proficiency in Excel/Sheets and familiarity with operational dashboards.

Note : Interested candidates can DM your resume to this email id : samhitha.ch@dtdc.com or whatsapp - 9353551860

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• 2. Balanagar
• 3. Chandanagar