Sales Manager

: Sales Operations

Position Title: Manager / Sr. Manager

Location: Pune

Company: Duroshox

About Us: Duroshox is a leading provider of innovative suspension solutions for various niche markets. We pride ourselves on delivering high-quality products and exceptional customer service. We are looking for a dynamic and experienced Sales Operations specialist to join our team and lead our sales operation function.

Job Summary: Are you a seasoned professional with a talent for orchestrating sales operations Were seeking an experienced sales operations individual to join our team in Sanaswadi, Pune. In this role, youll play a pivotal role in ensuring the seamless fulfilment of customer orders, sales planning and execution and other sales objectives. Collaborating closely with our sales team and various internal functions, youll be instrumental in driving efficiency and effectiveness throughout the sales process. If youre a detail-oriented individual with a passion for streamlining processes and delivering exceptional results, we want to hear from you. Join us and be part of a dynamic team dedicated to achieving excellence in sales operations. This is not a business development role. We do not expect this role to find new customers. This role is about servicing current customers and growing with current customers.

Key Responsibilities:

Customer Order Fulfillment: Manage the end-to-end process of fulfilling customer orders, ensuring accuracy and timeliness at every stage.

Sales Fulfillment: Fulfillment of sales objectives and targets.

Demand Planning and Forecasting: Collaborate effectively with the customers to have a clear forecast sales plan and demand plan that utilizes plant capacity. The goal is to ensure plant capacity is utilized with enough order book in place.

Customer NPS (Net promoter score): This role is highly customer centric. Customer NPS should be greater than 90.

Sales compliance: All statutory compliances are to be looked at holistically and no NCs in audit of sales processes by corporate audits.

Required Skills:

Education: Bachelor of Engineering or equivalent qualification.

Experience: 10-12 years of relevant experience in a similar role. (minimum) from manufacturing background.

ERP: Hands on knowledge of SAP

CRM: Hands on use of Sales Force

Location: Sanaswadi, Pune.

If you thrive in a fast-paced environment, excel at customer interactions and sales operations, and are passionate about driving sales success from the front, we want to hear from you! Join us in revolutionizing our sales operations and making a real impact in our industry.

Interested candidates, please submit your application along with your updated resume. We look forward to welcoming you to our team!