Associate Manager Business Operations (BMC Tools L3)

:

Essential Job Functions

• Manage, configure, and maintain the BMC Remedy / ITSM suite, including Incident, Problem, Change, Work Order, Service Request Management, and Asset Management/CMDB modules.
• Build and maintain workflows, business logic, approval processes, SLA rules, and notifications within BMC ITSM.
• Maintain CMDB data accuracy, manage reconciliation rules, and ensure smooth data integration between discovery/monitoring tools and the CMDB.
• Perform regular system maintenance, apply patches and service packs, troubleshoot complex platform issues, and assist with major system upgrades.
• Design, build, deploy, and maintain automated job workflows, compliance rules, patch management routines, and vulnerability remediation scripts across server (Windows/Linux) and network environments.
• Administer, configure, and maintain enterprise monitoring platforms such as BMC Helix Operations Management / Entuity or equivalent tools.
• Integrate monitoring solutions with ITSM event management systems to enable automated incident creation, enrichment, and routing.
• Develop custom dashboards, health views, and reporting frameworks to monitor system performance, application health, and capacity trends.
• Serve as the L3 escalation point for resolving complex incidents, conducting root cause analyses (RCA), and addressing performance issues within the toolset.
• Author and maintain comprehensive technical documentation, standard operating procedures (SOPs), architecture diagrams, and runbooks.
• Identify manual operational bottlenecks and drive end-to-end automation strategies across systems and network infrastructure.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner who stays abreast of industry knowledge and technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.