Network & IT Support Technician (6 - 12 Months Contract Role)

1. Network Operations & Maintenance

• Assist in the installation, configuration, and maintenance of network hardware (routers, switches, firewalls, access points).

• Monitor network performance, availability, and security using standard monitoring tools.

• Participate in network upgrade, optimization, and expansion projects.

• Perform troubleshooting for network issues related to LAN/WAN, VPN, DNS, DHCP, and VLANs.

• Maintain accurate network documentation, diagrams, and asset inventories.

2. IT Support & End-User Services

• Provide Tier 1-2 technical support for hardware (desktops, laptops, printers, peripherals) and software (OS, business applications, productivity suites).

• Resolve user issues related to system access, application errors, email, and connectivity.

• Manage the setup, configuration, and deployment of new user workstations and equipment.

• Support employee onboarding/offboarding processes, including account provisioning and access management in Active Directory / Microsoft 365.

• Escalate complex technical issues to senior engineers or vendors as required.

• Maintain accurate documentation.