International Customer Support Executive

We are seeking energetic and customer-centric professionals for the role of International Customer Support Executive. This position is based in Marathahalli, Bengaluru, and involves working in night and rotational shifts. As an International Customer Support Executive, you will be responsible for interacting with global clients through inbound calls, addressing their queries, and providing timely support to ensure a seamless customer experience.

Key responsibilities include handling outbound customer calls effectively while adhering to international quality standards, providing accurate solutions and query resolutions in a clear, polite, and professional manner, and maintaining high customer satisfaction metrics (CSAT/FCR). You will also be required to log and update customer details and case histories accurately in the CRM database.

Candidates should possess excellent verbal and written English communication skills and must be comfortable working in night shifts and rotational shifts. The educational requirement is a minimum of High School (10+2) or any Graduate/Postgraduate. We welcome applications from freshers as well as experienced candidates, particularly those with up to 2+ years of experience in international voice/BPO.

Join us to be a part of a dynamic team that values customer satisfaction and strives for excellence in service delivery. If you are passionate about providing exceptional customer support and are looking for a rewarding career opportunity, we encourage you to apply.