Associate, IT Desktop Support

Responsibilities:

• **Technical Support:** Provide first-line support to end-users and troubleshoot hardware and software issues related to desktops, laptops, printers, and peripherals. Experience with Active Directory, user account management, Group Policy, DNS, Static IP, etc.
• **Hardware Maintenance & Troubleshooting:** Diagnose and resolve hardware failures or malfunctions for desktops, laptops, monitors, keyboards, mouse, and other equipment. Coordinate repairs and replacements.
• **System Setup & Configuration:** Install, configure, and maintain desktop operating systems (Windows/Linux) and application software like MS Office suite, Flock, etc.
• **Asset Management:** Maintain inventory of IT hardware and software, track asset life cycles, and ensure proper documentation of allocations.
• **Monitoring & Ticketing:** Familiarity with ticketing and monitoring system tools such as JIRA, Confluence, Nagios, etc.
• **User Account Management:** Assist with user account setup and management, including Active Directory, password resets, and access control.
• **System Updates & Patch Management:** Ensure systems are updated with the latest software patches and security updates. Perform routine checks for updates on end-user systems.
• **Networking & Connectivity:** Troubleshoot network connectivity issues (LAN, WAN, internet), assist with VPN and remote access setups.
• **New User Setup:** Install required applications and programs for new joiners with clear guidance.
• **Training and Guidance:** Assist users with basic IT training, software usage, and best practices.

Required Skills:

• 1 to 2 years of hands-on experience in desktop support or a similar IT support role.
• Strong knowledge of Windows operating systems (Windows 10/11), troubleshooting software applications, hardware troubleshooting, and networking concepts.
• Experience with asset management, user account management, and problem-solving skills.
• Excellent verbal and written communication with good analytical skills.

Preferred Qualifications:

• Graduate with B.Tech/B.E. in Computer Science or Computer Engineering.
• Certifications such as CompTIA A+, N+ or related Microsoft Certificate (optional).
• Experience working for an MNC is a plus.

At NAVAERA Worldwide, you will be part of a collaborative and supportive work environment that values strong problem-solving skills. This full-time, permanent position also offers health insurance and Provident Fund benefits.,