Executive - Customer & Vendor Support

Responsibilities and Duties:

• Manage and resolve customer & Vendor queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors
• Provide service-related information to customers & Vendors
• Document all call information according to standard operating procedures
• Follow up customer & Vendor calls where necessary
• Handling complaints & Vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

• Any degree
• 0-5 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills
• Willing to work at Rotational shifts
• Knowledge in MS Office (Excel, Word, PPT, etc.,)