Customer Support Specialist

Location: Jaipur

Experience: 1–3 Years

Employment Type: Full-Time

About the Role:

We are looking for a proactive and customer-focused Customer Success Executive to manage inbound customer inquiries, provide exceptional support, and convert leads into satisfied customers. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to build lasting relationships while driving sales.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, WhatsApp, chat, and social media.
• Understand customer requirements and recommend suitable products or services.
• Convert inbound leads into successful sales through effective communication and relationship building.
• Resolve customer queries, complaints, and concerns promptly and professionally.
• Maintain strong relationships with existing customers to ensure satisfaction and retention.
• Follow up with leads and customers to improve engagement and maximize conversions.
• Coordinate with internal teams such as Sales, Operations, and Logistics to ensure timely issue resolution.
• Maintain accurate records of customer interactions, orders, and follow-ups in the CRM.
• Collect customer feedback and share insights to improve products and customer experience.

Required Skills & Qualifications

• Bachelors degree in any discipline.
• 1–3 years of experience in Customer Success and Customer Support
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship management skills.
• Ability to handle multiple customer interactions efficiently.
• Customer-centric attitude with strong problem-solving abilities.
• Basic knowledge of CRM software and Microsoft Excel is preferred.
• Positive attitude, ownership mindset, and willingness to learn.