Voice Process Executive

Company: EazyRefundConsultancy llp

Job Title: International Voice Process Executive

Department: Customer Support

Location: Hyderabad, Telangana

Position Type: Full-time

About the Company:

We are a group of experts with extensive knowledge in handling individual taxation, business tax matters, bookkeeping, and payroll services for non-resident Indian clients.

Our success is built on ensuring that each client receives the best taxation solutions. With highly efficient services, we deliver customized solutions based on specific requirements. If you want to keep your payments safe and secure, we are your ideal option.

Job Summary:

The International Voice Process Executive plays a key role in delivering exceptional customer service and support to clients worldwide. This role involves:

• Handling inbound and outbound calls
  
• Addressing customer inquiries
  
• Resolving issues efficiently
  
• Ensuring high levels of customer satisfaction
  

The role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced, multicultural environment.

Key Responsibilities:

• Customer Support: Handle inbound calls from customers/clients, addressing inquiries, concerns, and requests professionally and efficiently.
  
• Communication: Maintain clear and effective communication with customers, colleagues, and departments to ensure a seamless experience.
  
• Documentation: Record all interactions accurately, including inquiries, resolutions, and relevant details.
  
• Quality Assurance: Adhere to quality and compliance standards, ensuring accuracy and consistency in customer interactions.
  
• Multilingual Support: Provide assistance in multiple languages as required, serving a diverse customer base.
  
• Adaptability: Adjust to changes in processes, technologies, and customer needs.
  
• Team Collaboration: Work with team members to share knowledge, best practices, and foster a positive environment.
  

Salary: 16,000 per month + 1,000 (Food Allowance) + 1,000 (Travel Allowance)*

Note: Night shifts applicable only for 4 months.

Job Opportunity: Customer Retention (Voice/Blended)

Qualifications:

• High school diploma or equivalent; Bachelors degree preferred.
  
• Previous customer service or call center experience is a plus.
  
• Excellent verbal and written communication skills in English and Telugu required.
  
• Strong problem-solving and decision-making abilities.
  
• Ability to work on a flexible schedule, including evenings and weekends if required.
  
• Cultural sensitivity and ability to work with a diverse customer base.
  

How to Apply:

• Contact: Ramkumar
• 7995364627
• naresh@eazyrefundtax.com

Role: Customer Retention - Voice / Blended

Industry Type: Financial Services (Asset Management)

Department: Customer Success, Service & Operations