Customer Service Assistant

Key Responsibilities:

• Handle inbound and outbound customer queries regarding restaurant bookings, cancellations, and special requests through calls, emails, and chat support.
• Guide customers on navigating the EazyDiner platform, including information on offers, promotions, and loyalty programs.
• Promptly address and resolve customer concerns or complaints, escalating complex issues to senior team members or management when necessary.
• Confirm reservations with partner restaurants and cater to specific customer needs.
• Maintain accurate records of customer interactions and feedback using the company's CRM software.
• Participate in training sessions to gain a thorough understanding of EazyDiner's services, policies, and systems.
• Identify opportunities for enhancing the customer experience and support the team in implementing improvements.

Skills Required:

• Excellent verbal and written communication skills in English (proficiency in additional regional languages is advantageous).
• Strong interpersonal skills and ability to solve problems effectively.
• Capability to multitask and thrive in a fast-paced environment.
• Proficiency in basic computer applications such as MS Office and CRM systems.

Key Competencies:

• Customer-focused mindset with a commitment to service excellence.
• Willingness to embrace new tools, technologies, and processes through continuous learning.
• Team player with a positive and proactive approach to overcoming challenges.

In addition to the above job specifics, the company offers:

• Comprehensive on-the-job training to develop expertise in customer service and the hospitality field.
• Exposure to a dynamic and rapidly growing company in the restaurant tech sector.
• Opportunities for career advancement within the organization.
• Competitive salary and attractive perks.

- Employee Stock Options Program.,