Walk-in || Customer Support Executive

Customer operation Analyst | US Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

• Position: Customer Operations Analyst
• Location: IT park Chandigarh (Work from Office)
• Shifts: Rotational shifts including evenings, weekends, and holidays

• Key Responsibilities
• Handle incoming calls from customers in a professional and courteous manner.
• Understand customer needs by actively listening and asking relevant questions.
• Provide accurate information regarding products and services.
• Address customer concerns with empathy and effective problem-solving.
• Maintain detailed records of customer interactions and inquiries.
• Stay updated on company products, services, and industry best practices.

• Requirements
• Excellent verbal and written communication skills in English.
• Freshers and experienced candidates are welcome to apply.
• Strong multitasking, time management, and problem-solving abilities.
• Comfortable working from office in Chandigarh.
• Basic computer knowledge and familiarity with CRM systems is preferred.

Education

Bachelors degree in any discipline (preferred).

• Compensation & Benefits
• In-Hand Salary: 23,100 (including night shift allowance)
• Additional Benefits: Double pay on National Holidays + compensatory off
• Subsidized company cab/bus facility
• Medical insurance 2 Lakh + accidental cover 5 Lakh (ESIC included)
• Referral bonus up to 7,500
• Monthly & quarterly performance rewards
• Mobile recharge reimbursement up to 1,000/month
• 24 paid leaves + 11 holidays + 2 weekly offs

Interested candidates can share their resume at:

Ankita.pant@eclerx.com or directly call at 7208032272