Walk-in || Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through emails, and chats to resolve customer queries and concerns.
• Handle incoming international calls from customers across various time zones with professionalism and efficiency.
• Utilize blended process techniques to manage multiple tasks simultaneously while maintaining high-quality service standards.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
• Stay updated on product knowledge, policies, and procedures to provide accurate solutions to customers.

Desired Candidate Profile

• 0-1 year of experience in BPO or call center environment (inbound customer service).
• Strong communication skills in fluent English language.
• Ability to work flexible shifts including night shifts (rotating).
• Basic computer literacy with proficiency in MS Office applications.
• Any graduation degree (preferably B.Tech/BE) or equivalent qualification.